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Ask for Help

We work hard to make sure our documentation gives you everything you need to use. But sometimes you may need some extra help. Here are several ways to get in contact with us about any issues you're facing.

Check System Status

Visit to check the current status of the TakeShape platform.

Live Chat

Jump in a chat with the TakeShape team by going to the help menu in the top right of your browser and selecting "Live Chat". It should look something like this:

takeshape help menu

We will get to your question as soon as possible.

Slack Community

You can always join our Slack community. Staff members are active in the Slack and there are many other TakeShape users there who can help you as well.


If all else fails, you can email us at We'll get back to you as soon as we can.